FAQs

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It takes around 1-3 working days (M,T,W,TH,F) for orders within Metro Manila, and 5-7 working days for Provincial orders. For non-COD transactions, the delivery countdown officially begins once you’ve received our email to confirm your payment.

Weekend and holiday orders will be processed for delivery on the next business day.

We’re committed to delivering your order on time, but due to high volume of orders and the COVID-19 measures, we may encounter some delays which can take up to 2 weeks. Traffic, bad weather conditions or any unforeseeable circumstances may also cause the delay.

WHERE IS MY ORDER?

Upon placing of order, an order confirmation is sent through email. You may also get updates through SMS by placing your contact number when you arrive at the confirmation page.

Once the item has been shipped, you may expect a shipping confirmation email with the tracking number stated therein.

HOW MUCH IS THE DELIVERY FEE?

Delivery fees vary depending on the selected delivery option, delivery address, and number of items ordered. It will be included in your total amount before you check out.

What are your available payment options?

You can settle your payments through Gcash, PayMaya, BPI (bank deposit and online transfer), or Cash on Delivery (COD).

WHAT'S YOUR CUT-OFF TIME FOR PAYMENTS?

Payments must be made within 24 hours after you receive your order confirmation email. Otherwise, the order will be cancelled. Once you have made your payment, please send a clear photo of your deposit slip or screenshot of the payment confirmation to orders@avonshop.ph with "Payment - Order number" (example: Payment - #24749) as the email subject. 

It can take up to 48 working hours (excluding weekends and holidays) to validate your payment, but rest assured that your order will be marked paid once confirmed.

WHAT IS YOUR RETURN POLICY?

You can return the unused packed product with the original invoice within 7 days after delivery for the following reasons:

1. Defective Item
2. Received the Wrong Item in Order

Returns shall not be entertained for any other reasons apart from the ones listed above above due to strict hygienic standards and factors potentially affecting the product’s quality.

Any return requests after 7 days will not be accommodated as the products could have been exposed to factors beyond our control.

HOW DO I PROCESS A RETURN?

Please send the following details to our customer care center at orders@avonshop.ph with “Refund - Order Number” as an email subject:

Full Name
Order Number
Item to be returned / replaced
Reason for return / replacement
Photo/s of defective item

We will respond to your email within 2 working days.

Please ensure that all items for return are unused, complete and checked by the courier, and packed in the box / pouch with the original invoice copy.

WILL I GET MY MONEY BACK WHEN I REQUEST FOR A REFUND?

Refunds will be given in a form of a gift card to the customers. This will only be processed when we have received and checked the item.

OTHERS

The company reserves the right to amend its Return, Replacement and Refund Policy without prior notice.
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Someone purchased a9 minutes ago from Antipolo, Rizal
Someone purchased a10 minutes ago from Makati City
Someone purchased a11 minutes ago from Pasay City
Someone purchased a12 minutes ago from Cebu

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