HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Weekend and holiday orders will be processed for delivery on the next business day.
We’re committed to delivering your order on time, but due to high volume of orders and the COVID-19 measures, we may encounter some delays which can take up to 2 weeks. Traffic, bad weather conditions or any unforeseeable circumstances may also cause the delay.
WHERE IS MY ORDER?
Once the item has been shipped, you may expect a shipping confirmation email with the tracking number stated therein.
HOW MUCH IS THE DELIVERY FEE?
What are your available payment options?
You can settle your payments through Gcash, PayMaya, BPI (bank deposit and online transfer), or Cash on Delivery (COD).
WHAT'S YOUR CUT-OFF TIME FOR PAYMENTS?
It can take up to 48 working hours (excluding weekends and holidays) to validate your payment, but rest assured that your order will be marked paid once confirmed.
WHAT IS YOUR RETURN POLICY?
1. Defective Item
2. Received the Wrong Item in Order
Returns shall not be entertained for any other reasons apart from the ones listed above above due to strict hygienic standards and factors potentially affecting the product’s quality.
Any return requests after 7 days will not be accommodated as the products could have been exposed to factors beyond our control.
HOW DO I PROCESS A RETURN?
Item to be returned / replaced
Reason for return / replacement
Photo/s of defective item
We will respond to your email within 2 working days.
Please ensure that all items for return are unused, complete and checked by the courier, and packed in the box / pouch with the original invoice copy.