PROMO MECHANICS:
1. Customers can return the Avon Anew Renewal Serum product if they are not satisfied with the product benefits and results.
2. Customers can return the product 15 days from the date of delivery.
3. In case of a free item with every purchase of the serum, each customer must return any free item (if skin care product, must contain 50% content)
4. Return is valid only if Terms and Conditions are met.
TERMS AND CONDITIONS:
1. Contents of the Product must be at least 50%. No empty bottles will be accepted. Contact our chat support to process your Change of Mind refund request, provided that you will be able to meet the product return requirement proof of evidence.
2. For a refund claim to be valid, customers should take a picture and video of the Anew Renewal Serum beside a ruler, visible that it is at least 50% content. More than 50% is okay, but less is not.
3. Customers should also take a picture and video should there be any free item with the serum with visible content inside the packaging (if skin care product, must also contain 50%).
4. No need for customer to return the product to vendor for validation of return.
RETURN PROCESS:
Please send the following details to our customer care center at orders@avonshop.ph with “Refund - Invoice Number” as an email subject:
• Full Name
• Invoice Number
• Item to be returned / replaced
• Reason for return / replacement
We will respond to your email within 48 hours.